1. Introduction

Welcome to AskFormulas ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website askformulas.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Information You Provide

Account Information: Email address, name, and password when you create an account
Waitlist Information: Email address when you join our waitlist
Formula Data: The formula requests you submit and the generated formulas
Payment Information: Billing details processed securely through our payment providers (Paddle)
Communications: Information you provide when you contact us for support

Information Automatically Collected

Usage Data: Pages visited, features used, time spent on pages
Device Information: Browser type, operating system, device type
IP Address: For security and analytics purposes
Cookies: Session cookies and preference cookies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our formula generation service
Improve, personalize, and expand our services
Process your transactions and manage your subscriptions
Send you important updates about your account and our services
Send marketing communications (with your consent)
Respond to your comments, questions, and customer service requests
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

Service Providers: With trusted third-party services that help us operate our business (e.g., payment processors, email services, cloud hosting)
Legal Requirements: If required by law or in response to valid legal requests
Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Consent: With your explicit consent for specific purposes
Aggregated Data: We may share aggregated, non-identifiable data for analytics and research

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL
Encryption of sensitive data at rest
Regular security audits and vulnerability assessments
Access controls and authentication measures
Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

Account Data: Retained while your account is active and for 30 days after deletion
Formula History: Retained for the duration of your subscription
Payment Records: Retained as required for tax and accounting purposes (typically 7 years)
Marketing Data: Retained until you unsubscribe or request deletion
Analytics Data: Anonymized and aggregated after 24 months

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request your data in a portable format
Opt-out: Opt-out of marketing communications
Restriction: Request restriction of processing your data
Objection: Object to certain uses of your data

To exercise these rights, please contact us at privacy@askformulas.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

Essential Cookies: Required for basic site functionality
Analytics Cookies: Help us understand how users interact with our service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

Access, correct, update, or request deletion of your personal information
Object to processing of your personal information
Request restriction of processing your personal information
Request portability of your personal information
Withdraw consent where we rely on consent to process your information
Lodge a complaint with your local data protection authority

13. Third-Party Services

Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services:

Paddle: Payment processing
Google Analytics: Website analytics
Brevo: Email communications
Cloudflare: Security and performance
OpenRouter: AI model services

14. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

AskFormulas
Email: privacy@askformulas.com
Website: askformulas.com